Customer Support Executive

Summary

Requirements

Graduate. Good communication in English and Bengali. Prior customer service experience preferred.

Key Qualification

• Patient and empathetic
• Basic computer and CRM use
• Ability to work in shifts if required

Responsibilities & Content:

Respond to enquiries, track orders, and resolve issues. Escalate complex cases to team lead.

Job Responsibilities

• Answer calls and emails promptly
• Update order status and coordinate with logistics
• Log complaints and follow up till resolution
• Maintain knowledge base and FAQs

Employment Status